Terms and conditions of sale

These legal conditions regulate the contracting process in the online store of the website https://cifal-gia.grupovertice.com/ for which VÉRTICE FORMACION Y EMPLEO SL, hereinafter referred to as VÉRTICE, is legally responsible. The purchase of any of the products offered in https://cifal-gia.grupovertice.com/, implies the acceptance of these conditions of sale, the legal notice and the privacy policy.

Purchase process

In our electronic store, you will find the entire catalog of products offered by VÉRTICE to purchase any of them must follow the following purchase process:

  1. Select the desired product by clicking on the “buy” button.
  2. Carefully read all available product information. The prices indicated next to the product are prices in Euros with the corresponding taxes.
  3. Access the shopping cart, where you can check the details of the products ordered, the selling price, applicable taxes and shipping costs.
  4. If you are satisfied with the order, you must provide your personal information, shipping information and finally select the payment method. During this process the system will show you the charges applicable to your order according to the delivery method and payment method selected.
  5. Once you have completed your order, you will receive a confirmation message with your order information. If you do not receive this message, please contact us.
  6. VÉRTICE offers the following payment methods: Debit or credit card, and bank transfer. The card payment is made at the time of purchase, in order not to store the bank details of each customer (numbering, expiration and CVV code) in any database, and thus prevent them from being used for any other purpose. We only store the reference of the purchase in case we have to make the corresponding return. In this way we offer greater privacy and security to our customers.
  7. If you wish to make any changes to the data entered in the purchase process, VÉRTICE offers you the email address info@verticelearning.com and our customer service number 951 01 14 88. The modifications made in the shipping data can be made before the process of shipment, once the order has left our warehouse to modify the shipping data you must pay the shipping costs incurred.

The entire purchase procedure and the transmission of the buyer’s personal data are carried out with total guarantee of security and confidentiality, using a secure HTTPS connection protocol.

Right of Withdrawal

The customer has the right to withdraw from the purchase within 14 calendar days from the day of receipt of the order without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail) addressed to VÉRTICE FORMACIÓN Y EMPLEO SL or to our e-mail address info@verticelearning.com.

In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiration of the withdrawal period.

In the event of withdrawal by you, we will refund to you all payments received from you, including the initial shipping costs (with the exception of the additional costs resulting from your choice of a delivery mode other than the least expensive mode of ordinary delivery offered by us) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise. However, we inform you that under the provisions of art. 107.3 of Royal Legislative Decree 1/2007, we will withhold the amount of the return until we have received the goods or the buyer sends us sufficient proof of their return.

We inform you that according to the provisions of 108.1 of the Royal Legislative Decree 1/2007, when the withdrawal is exercised, the Buyer shall only bear the direct costs of returning the goods.

Finally, VÉRTICE informs you that in accordance with the provisions of art. 103.c.d.e) of Royal Legislative Decree 1/2007, the Right of Withdrawal shall not apply to:

  • The supply of goods made to the specifications of the consumer and user or clearly personalized.
  • The supply of goods that may deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
  • The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  • The supply of digital content that is not provided on a material support when the performance has begun with the prior express consent of the consumer and user with the knowledge on his part that he consequently loses his right of withdrawal.

Errors in Pricing

VÉRTICE informs the user that sometimes computer or typographical errors may occur in the prices of products sold on our website. In these cases we will contact the buyer to inform him of the error, and from that moment he can choose to cancel his order with the consequent refund of the amounts paid, or otherwise the processing of the same with the correct conditions. Users are kindly requested to access updated versions of the website to avoid pricing errors.

Claim Forms

VÉRTICE has complaint forms available at our headquarters located at C/ Montalbán, 3. 29002 Málaga. If you wish to make use of them, you can ask us to send them to you by e-mail to info@verticelearning.com.